Refund and Cancellation Policy

Last Updated: September 5, 2026

At Bali Local Tour, we understand that travel plans can sometimes change. Our refund and cancellation policy is designed to be simple and fair for our guests.

1. Free Cancellation

You may cancel your booking at least 24 hours before the scheduled tour start time without a cancellation fee.

When a booking is cancelled within this period, you are eligible for a full refund of the amount paid, subject to any applicable payment processing fees charged by the payment provider.

2. Cancellation Within 24 Hours

If you cancel your booking less than 24 hours before the scheduled tour start time, the booking may be subject to a 100% cancellation fee, and no refund will normally be provided.

This is because transportation, drivers, guides, tickets, and other tour arrangements may already have been reserved for your booking.

3. No-Show

If you do not arrive at the agreed pickup location or are unavailable for the scheduled tour without notifying us in advance, the booking will be considered a no-show.

No-shows are generally non-refundable.

4. Changes to Your Booking

If you need to change your tour date, pickup time, number of participants, or other booking details, please contact us as soon as possible.

We will do our best to accommodate your request, subject to availability.

Changes requested less than 24 hours before the tour may not be possible and may be treated as a cancellation.

5. Cancellation by Bali Local Tour

In rare circumstances, Bali Local Tour may need to cancel or significantly modify a tour due to circumstances beyond our reasonable control, such as severe weather, natural disasters, government restrictions, unsafe conditions, or other unforeseen circumstances.

If we cancel a tour, we will offer you the option to:

• Reschedule your tour, or
• Receive a refund for the affected booking.

6. Refund Processing

Approved refunds will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or booking platform.

Bali Local Tour is not responsible for delays caused by banks or third-party payment providers.

7. How to Cancel

To cancel your booking, please contact us using the contact details provided in your booking confirmation or contact:

Bali Local Tour
Website: BaliLocalTour.com
Email: balilocal.tour@yahoo.com
WhatsApp: +6281338647313

Please include your booking name, booking reference, tour date, and requested cancellation.

Important

The 24-hour cancellation period is calculated from the scheduled start time of the tour. For example, if your tour starts at 8:00 AM on Friday, you must cancel before 8:00 AM on Thursday to qualify for free cancellation.

By making a booking with Bali Local Tour, you acknowledge and agree to this Refund and Cancellation Policy.